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The International DXA® covers every aspect of the digital customer experience. Categories are divided into three sections: Use of Digital in the Crisis, primarily focused on how DX was used during the Covid-19 pandemic; Marketing Heroes, for marketing digital innovation; and Digital Heroes, to celebrate the work of teams and individuals in implementing new digital experiences.

Whether you are a B2C or B2B organisation, there are categories here to tell your story and highlight your achievements.
Winners 2021

Best Digital Transformation

Best Digital Response to the Crisis - Large Company

Best Digital Response to the Crisis - SME

Best Web Support

Best use of AI

Best E-Commerce Website

Best Use of a Digital Platform

Best Use of Customer Feedback

Use of Digital for Vulnerable Customers

Best use of Digital

Most Effective Digital Marketing Strategy

Best Use of SEO

Digital Team of the Year

Winners 2021